Shipping policy

SHIPPING POLICY

LAST UPDATED : 21 NOV 2025

This Shipping Policy as on 21st Nov 2025 outlines the terms and conditions relating to the processing, shipment, and delivery of orders placed through www.claymistry.com (“Website”), operated by Claymistry Ventures Private Limited (“we”, “our”, or “us”). By placing an order with us, you agree to the shipping terms as detailed herein.

1. ORDER PROCESSING

All orders placed through our Website are subject to processing and verification. We endeavor to process and dispatch all confirmed orders within 2 to 3 business days from the date of order confirmation. Business days refer to Monday through Friday, excluding public holidays and other notified non-working days.

Upon successful dispatch, customers will receive a shipping confirmation message containing the tracking number via their registered email address and/or WhatsApp number. Please ensure that your contact details provided at the time of checkout are accurate to facilitate timely updates.

2. SHIPPING METHODS & DELIVERY TIMES

We currently offer Standard Delivery for all orders placed through our Website. Under this option, the estimated delivery time frame is 5 to 7 business days from the date of dispatch, subject to the delivery location and courier availability. Delivery timelines are indicative and may vary due to external factors beyond our control, including but not limited to logistics delays, weather conditions, or public holidays.

Shipping Charges:
We offer free standard shipping on all orders with a cart value of ₹1999 or more (inclusive of taxes).
A shipping fee of ₹99 will be applicable for all orders with a cart value below ₹1999. This charge will be displayed at checkout and included in the total order amount.
We reserve the right to revise shipping fees and delivery timelines at our sole discretion. Any such changes will be reflected at the time of order placement.

3. SHIPPING RESTRICTIONS

We currently provide shipping services exclusively within India. While we strive to deliver to as many areas as possible, there may be certain remote or hard-to-reach locations where delivery services are limited or subject to delays.

Additionally, we do not ship to Post Office (P.O.) box addresses under any circumstances. Customers are requested to provide complete and accurate physical addresses to ensure successful delivery.

Claymistry reserves the right to refuse or cancel orders that fall outside our designated delivery zones or where delivery logistics are unserviceable.

4. ORDER TRACKING

Customers may track the status of their order in the following ways:

By clicking the tracking link included in the shipping confirmation email or WhatsApp message. By logging into their account on our Website and viewing the relevant order details under the “My Orders” section. If you do not receive shipping or tracking information within three (3) business days from the date of placing your order, or if you encounter any issues with tracking, you are advised to contact our support team at contact@claymistry.in for assistance.

Customer Responsibility
It is the customer's responsibility to ensure that the delivery address and contact details provided during checkout are accurate and complete. We shall not be liable for non-delivery or delays resulting from incorrect, incomplete, or inaccessible delivery information.

Changes to Shipping Policy
We reserve the right to update, revise, or modify this Shipping Policy at any time without prior notice. Any such changes will be published on this page and shall be effective from the date of publication. Continued use of the Website and placing of orders constitutes acceptance of the current shipping terms.